IPO customer service standards – GOV.UK

Published:
9 July 2014

Updated:
27 November 2017


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  1. Figures for April to October 2017 added.

  2. Figures for November and December 2016 added.

  3. Figures for October added.

  4. Figures for September 2016 performance against standard added.

  5. Figures for July and August 2016 added.

  6. Figures for June 2016 added.

  7. Figures for April and May 2016 added.

  8. 2015 to 2016 PDF updated with March 2016 figures.

  9. Figures for February 2016 added.

  10. Figures for January 2016 added.

  11. Figures for November and December added

  12. Figures for October added.

  13. Figures for September 2015 added.

  14. Figures for July 2015 added.

  15. Figures for June 2015 added.

  16. Figures for May 2015 added.

  17. Figures for April 2015 have been added.

  18. March 2015 service standard data added.

  19. The published note of 10 April 2015 reads ‘Figures for January 2015 have been added’ this should of read ‘Figures for February 2015 added’.

  20. Figures for January 2015 have been added.

  21. Figures for January 2015 have been added.

  22. Figures for December 2014 have been added.

  23. Figures for Nov 2014 have now been published.

  24. October 2014 Performance against Customer Service Standards figures have been published.

  25. 2014 to 2015 performance added.

  26. First published.

https://www.gov.uk/government/publications/ipo-customer-service-standards
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